Organising committee
Sweden
Prof. Bo Edvardsson
Service Research Center
Karlstad University
SE-651 88 KARLSTAD, Sweden
phone: + 46 54 700 15 57
fax: + 46 54 83 65 52
Bo.Edvardsson@kau.se
Associate Prof. Anders Gustafsson
Service Research Center
Karlstad University
SE-651 88 KARLSTAD, Sweden
phone: + 46 54 700 15 56
fax: + 46 54 83 65 52
Anders.Gustafsson@kau.se
Associate
Prof. Virpi Havila
Uppsala University
Department of Business Studies
Box 513
SE-75120 UPPSALA, Sweden
phone: +46 18 471 1615
fax: +46 18 55 53 86
Virpi.Havila@fek.uu.se
Finland
Assistant Prof. Maria Holmlund-Rytkönen
Department of Marketing and Corporate Geography
CERS Center for Relationship Marketing and Service Management
Swedish School of Economics
PO Box 479
FIN-00101 HELSINKI, Finland
phone +358 9 431 33 396
telefax + 358 9 431 33 287
Maria.Holmlund-Rytkonen@shh.fi
Prof. Tore Strandvik
Department of Marketing and Corporate
Geography
CERS Center for Relationship Marketing and Service Management
Swedish School of Economics
PO Box 479
FIN-00101 HELSINKI, Finland
phone +358 9 431 33 396
telefax + 358 9 431 33 287
Tore.Strandvik@shh.fi
Acting Prof. Jaana Tähtinen
Marketing Department
Faculty of Economics and Business Administration
University of Oulu
PO Box 4600
FIN-90014 OULU, Finland.
phone +358 8 553 2586, +358 40 5238 528
telefax + 358 8 553 2906
Jaana.Tahtinen@oulu.fi
Norway
Prof. Kjell Grønhaug
Norwegian School of Economics and
Business Administration, Department of Strategy and Management, Breiviken
2, N-5035 Bergen-Sandviken, Norway
phone: 47 55 959 460, fax: fax: +47 55 95 97 80, fax: +47 55 95 94 30,
Kjell.Gronhaug@nhh.no