WELCOME TO CTF

CTF is a multidisciplinary research center at Karlstad University. The aim is to ensure that CTF is at the leading edge of international research. We cooperate closely with service businesses, manufacturing companies, and public-service providers.

We also form partnerships with universities and researchers all over the world. Since 1988, we have coordinated the International Academy of Service Research and Education (IASRE), which is an international network comprised of 24 research centers worldwide.

CTF is responsible for Europe’s most influential periodical in the field of service research — the International Journal of Service Management (JOSM). We also organize the biennial ‘Quality in Services’ (QUIS) symposium, which is attended by leading researchers and business executives from around the world.

CTF collaborates with the university in the teaching of graduate-level courses. It also provides commissioned courses for clients, and offers external seminars and conferences.

Business idea

CTF contributes to the scientific knowledge on value-creation through service.

You can become involved
We develop and conduct research projects in close collaboration with leading business and public organizations.

By participating in joint research, you and your organization can contribute to the acquisition of new knowledge about the quality and value of goods and services. Such new knowledge can provide you with a holistic perspective and a deeper understanding, thus enhancing your own potential for success.

For CTF, participation in empirical research with business represents a valuable opportunity to share the experiences of the business sector. If you are interested in cooperation, please contact us.