QUIS - Quality in Services

The pursuit of service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results.

The objectives of these unique high-level sharing and networking events are to:

· Promote the continuing improvement of service quality in all economic sectors around the world

· Gather thought leaders from the international business and academic communities for an open exchange of insights and experiences

· Share and advance the state of the art in theory and practice through presentation and discussion of scholarly research and successful business strategies

· Provide a forum for intensive international dialouge between researchers and executives and to offer guidance for future academic study and business practices

The first QUIS symposium took place in Sweden 1988. Since then QUIS is held every second year and attracts leading researchers and executives from all over the world.

Co-chairs:

Bo Edvardsson, Service Research Center - CTF, Karlstad University, Sweden.

Stephen W. Brown, Center for Services Leadership, Arizona State University, USA.

Robert Johnston, Warwick Business School, University of Warwick, UK.

Symphosiums: QUIS 12, QUIS 11, QUIS 10, QUIS 9, QUIS 7