at Karlstad University, Sweden, is one of the world's leading research centers focusing on service management and value creation through service.
Established in 1986, CTF now has 50 researchers and research students who are variously involved
in business administration, working life science, sociology and psychology.
Professors and senior research fellows are associated with the center as research supervisors.
CTF is involved in research, undergraduate and graduate education and cooperation with companies
and other organizations in various areas of managing service.
Read more in our brochure (pdf) and
view our presentation in english or swedish.
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